How and why can L&D embrace the fact that we learn from work? What can be done to burst the ‘training bubble’ where formal learning is delivered as an event, separate to the workflow? An infographic primer exploring these key questions.
Not an argument against all training, but a reminder to design with performance in mind because, sometimes, there are easier ways to overcome that challenge
Quick addition to my original post: I’ve had several requests from people wanting to reprint this cartoon in newsletters/ publications. Im happy for you to do so but please take the following three steps:
PLEASE CLICK ON THE IMAGE ABOVE TO VIEW IT AT FULL SIZE.
I’ll come clean from the start, I’m an enthusiastic practitioner and advocate of 70:20:10. I’ve found it to be a liberating framework that delivers performance based solutions and helps to break L&D out of the confines of… well, L&D.
In addition to the underlying mindset shift, it’s opened a treasure trove of techniques, tools and possibilities to support lasting positive change in organisations and people. But before we pop the champagne and enjoy life with crowds of continuous learners joyfully working in performance boosting ecosystems, I’ve got to admit there have been challenges.
So, in the spirit of #WorkOutLoud, here are my top 5 reasons why 70:20:10 solutions can fail (and what can be done about it):
A training culture might be seen as a positive, but it pales in comparison to a learning culture. Pete Senge popularised the idea of learning organisations, which he defined as places “where people continually expand the results they truly desire, where new and expansive patterns are nurtured, where collective aspiration is set free, and where people are continually learning how to learn together.” (Senge, The Fifth Discipline, 2006)
With greater demand for innovation, customer centricity and agility the need for organisations, and therefore people, to grow and transform has become more relevant than ever.
Too many organisations have been struck by the blight of a ‘training culture’. L&D must take some responsibility for our role in fostering a sense of passivity, where people, hungry for development, believe that they are dependent on courses and events, but the problem runs much deeper. From our youth, schools told us that we learn about the world in a classroom, rather than presenting the world as our classroom. It’s no wonder that a culture of continuous learning can sometimes feel elusive as a result.
WHAT WE CAN DO
Companies wanting to overcome the training blight and become learning organisations have an urgent need for a more holistic (read 70:20:10) approach, of which formal training plays an important role to help introduce ideas, prime mindset, and develop conceptual frameworks, but it’s just one element of a broader on the job and social experience.
We can begin to moving to a holistic approach by:
The oft quoted Learning & Development 2003 Employee Development Survey identified that direct reports of managers who are most effective at development out perform others by 25 to 27%. The same report noted similar benefits to retention, satisfaction, commitment and adaptability.
Fully engaged managers can:
One of the earliest 70:20:10 solutions I helped design required Managers to play a proactive role in an onboarding process. Despite assurances that these Managers were primed and able to provide support, in practice a significant minority didn’t engage. The lack of executive support saw this problem grow to the point where the program was a shadow of what it could have been. This experience left me with a simple takeaway:
Build it and they will come (but only if they’ve got a switched on Manager who actively supports them).
WHAT WE CAN DO:
Having managers who are unable or unwilling to support engagement in 70:20:10 solutions represents a fundamental problem, yet it’s an all too common scenario. These days, we consider a range of options to address possible gaps in motivation and ability of Managers, including:
Einstein once said, “The only thing you absolutely have to know, is the location of the library.” Similarly, as we break from our L&D ‘knowledge obsession’ we can move to focus on performance support.
This might involve new tools, checklists, quick reference guides and micro-learning that can be accessed just in time and just enough to allow someone to efficiently complete a task or project, while minimising cognitive load and unnecessary memory requirements.
People might not engage with relevant micro-learning or performance tools for a number of reasons:
WHAT WE CAN DO
There are a few ways we’ve tried to address this challenge:
Currently, many 70:20:10 solutions take the form of blended learning solutions, but as Charles Jennings pointed out, while this is on the right road, it isn’t the end of the journey. Blended learning is a great start but, in many ways, it’s more useful to create solutions as campaigns or ecosystems.
Many organisations aren’t ready to logistically rollout innovative blends let alone supporting ongoing campaigns or ecosystems.
We learnt this when a blended learning solution I helped design for a large Australian company gained positive learner reviews but drew the ire of the company’s operations team. They were concerned with handling the complexity of multiple short webinars, the ‘bitsy’ nature of on the job toolkits, and struggled with hosting the suite of micro videos we’d produced (it sounded like putting them on the LMS was as effective as putting them on a USB and flushing it down the toilet).
WHAT WE CAN DO
There are a number of things we do to handle such challenges:
“Organisations with strong informal learning capabilities, including social learning, are 300% more likely to excel at global talent development than organisations without those competencies.” (Bersin by Deloitte, March 2012)
Embracing the power of informal learning is a requirement for a culture of continuous learning and sustained high performance.
Learning is too often considered a commoditised product that must be defined, packaged and managed. Simultaneously, organisations and L&D departments often use success metrics such as knowledge-based assessments, attendance to learning events, and traffic on an LMS.
While many people implicitly understand the power of informal learning, the above factors make it challenging to fully embrace. As a result many 70:20:10 blends are pressured to bend the stick towards formal, to satisfy key stakeholder expectations about ‘what a program should be’ and to ‘deliver something tangible’.
WHAT WE CAN DO
The obvious answer here is to focus on performance rather than learning outcomes but that is unsatisfying for many, because we don’t live in a lab and the causes for increased performance are often interlinked, complex and slightly intangible.
Ironically, that’s the point.
Informal learning supports performance because at its best it’s interlinked, complex and slightly intangible. It involves people pulling learning as they need, learning through collaboration, and reflecting on experience.
On one level this should align with a ‘bottom line’ approach of many executives because the focus is on business metrics. As the late great Jay Cross put it: “Executives don’t want learning; they want execution. They want performance. Informal does not mean unintentional. Those who leave informal learning to chance leave money on the table. Informal learning is a profit strategy.”
Still, in my experience, this is one of the hardest challenges to overcome and does tend to require an initial leap of faith to get started.
Perhaps you’re a seasoned 70:20:10 practitioner who found this all pretty basic. I’ve got one thing to say to you, if you told me about this years ago I could’ve picked this up from the 20 instead of the 70. I forgive you, but start working out loud already!
Maybe you’re someone who’s begun to play with 70:20:10 and have experienced some of these challenges. I hope this, and the comments it might spark, contribute to you having a smoother ride.
Or maybe you’re still focused on traditional courses and aren’t sure whether 70:20:10 is worth the effort. To you I’d say beware, as the road ahead will be bumpy, and there’ll be unexpected turns and challenges. And, despite all of that, the journey is definitely worthwhile.
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We’re sorry, but it’s over.
It’s not you, it’s us. We’ve changed, but we’ll always value what we had together.
Do you remember how we first met? That summer day when we gently crafted our first elearning module? Or how we stood, full of trepidation, as we prepared to deliver that face to face workshop? We were so young.
There were times when something seemed amiss, but you always knew how to reassure us. You were so confident, with your Flashy smile and concise learning objectives. You promised so much. We were going to change the world together, one course at a time…
Listen, there’s no easy way to say this. We’ve met someone else. Let’s just call them ‘P’.
P doesn’t make empty promises, they just deliver. You can’t believe what a relief that is after decades of being with you.
And don’t get us started on how rigid and formal you are in comparison. It’s like you have two gears: ‘on’ and ‘off’. The worst part is when you’re ‘off’ you expect us to wait, frozen in time.
P isn’t like that. For a start, P fits in with our work and life rather than insisting we spend dedicated time away from the rest of the world. P is always there, encouraging us in ways we never even considered.
Sure we can’t control everything, but we’re not trying to anymore. P doesn’t care how long we spend together, or about ticking meaningless check boxes… P just cares about making a difference.
So yes, this is the end of our… what did we have exactly? A long term affair? A marriage of convenience? Whatever it was, it’s over.
Please don’t be angry, and don’t go posting those embarrassing photos of us… you know the ones when we were dressed up and did those role plays? You don’t want to burn any bridges. Besides, we still want to be friends. There’s a place for you in our life, only a much smaller place than before.
How much smaller? If you had to push us for a number, we’d say you can have 10%… that’s all you ever needed anyway!
We’d better go, P’s calling.
P’s full name? You really want to know who stole our hearts? Well, we probably owe you that much.
It’s Performance. We know, probably French or something.
Goodbye Training. We’d say ‘thanks for the memories’ but frankly, even they tend to fade away when once you’re out of sight.
Broken Hearted L&D Professionals
P.S. We’re keeping the dog.
This post was first published on my LinkedIn site in September 2015.